A Custom Song

Terms of Service for A Custom Song

Effective Date: August 16, 2025

Last Updated: August 16, 2025

1. Introduction

Welcome to A Custom Song, operated by M7 Corporation Pvt Ltd ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our custom song creation services and our website at https://acustomsong.com (the "Service").

Company Information:

Company: M7 Corporation Pvt Ltd
Service: A Custom Song
Address: 6 Dhanammal Street, Spurtank Road, Chetpet, Chennai 600031, India
Email: support@acustomsong.com
Phone: +91-8069169691

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Service Description

2.1 Custom Song Creation

A Custom Song specializes in creating personalized musical experiences including:

Original Song Composition: Custom lyrics and melodies tailored to your story
Professional Recording: High-quality audio production by expert musicians
Personalized Lyrics: Songs crafted to capture your emotions and memories
Fast Delivery: First song delivered within 48 hours of order confirmation
Special Occasion Music: Perfect for birthdays, anniversaries, weddings, and celebrations
Collaborative Process: Working closely with clients throughout the creation process

2.2 Instagram Messaging Integration

We use Instagram's messaging API to:

Communicate with clients about their custom song projects
Provide project updates and progress notifications
Share audio previews and drafts
Facilitate customer support and inquiries
Coordinate delivery and feedback sessions

2.3 Service Packages

Our services include various packages starting from our Basic Song Package at $500, with different levels of production, instrumentation, and delivery options as detailed on our website.

3. Ordering and Payment Terms

3.1 Order Process

Orders are placed through our website or Instagram messaging platform
Each order requires a detailed brief including your story, occasion, and preferences
We provide project timelines and milestones upon order confirmation
All orders require advance payment as specified in our pricing

3.2 Payment Terms

Payment Schedule: Full payment or deposit required before project commencement
Accepted Methods: As specified during checkout
Currency: Indian Rupees (INR) or USD as applicable
No Refunds: All sales are final once production begins (see Section 6 for exceptions)

3.3 Pricing

Prices are as listed on our website and may be updated without notice
Quoted prices are valid for 30 days from the date of quote
Additional revisions beyond included limits may incur extra charges
Rush delivery may be available for additional fees

4. Intellectual Property Rights

4.1 Song Ownership

Master Recording: M7 Corporation Pvt Ltd retains ownership of the master recording
Composition Rights: We retain rights to the musical composition and lyrics
Personal Use License: You receive a personal use license for your custom song

4.2 Personal Use License Includes

Social Media: Upload to your personal social media accounts
Personal Events: Use at weddings, parties, and personal celebrations
Multimedia Projects: Include in personal videos, presentations, and home movies
Gift Sharing: Share with family and friends for personal enjoyment

4.3 Restrictions

You may NOT:

Commercial Use: Use the song for commercial purposes without separate licensing
Resale: Sell, license, or distribute the song to third parties
Modification: Alter, remix, or create derivative works without permission
Copyright Claims: Claim ownership or authorship of the composition
Public Performance: Use for public performances without proper licensing

4.4 Additional Licensing

Commercial use licenses are available upon request for additional fees. Contact us for:

Business/corporate use
Public performance rights
Broadcasting and streaming
Synchronization for commercial videos

5. Service Delivery and Timelines

5.1 Standard Timeline

Initial Contact: First contact within 24 hours of order confirmation
First Song Delivery: Maximum 48 hours from order confirmation
Revisions: Additional time may be required based on client feedback and corrections
Other Services: Non-song services may require longer delivery times as specified per service
Rush Orders: Expedited delivery available for additional fees

5.2 Delivery Method

Digital Delivery: High-quality audio files via email or cloud sharing
Instagram Messaging: Progress updates and previews via our messaging platform
Video Format: Optional video delivery with artist performance

5.3 Revisions

Initial Song: First version delivered within 48 hours
Client Feedback: Revisions based on client corrections and feedback
Revision Timeline: Additional time required for implementing client corrections
Revision Scope: Limited to lyrics, arrangement, melody, and performance style
Final Approval: Customer approval required before final delivery

5.4 Force Majeure

Delivery timelines may be extended due to circumstances beyond our control, including but not limited to natural disasters, technical failures, or artist unavailability.

6. Cancellations and Refunds

6.1 Cancellation Policy

Before Production: Full refund if cancelled before songwriting begins (within 24 hours of order)
After Initial Contact: 50% refund if cancelled after production has commenced
After First Song Delivery: No refund once initial song is delivered (within 48 hours)
After Revisions: No refund once revised song is approved and delivered

6.2 Refund Conditions

Service Failure: We are unable to deliver the commissioned song
Technical Issues: Platform failures preventing service delivery
Mutual Agreement: Both parties agree to cancellation terms

6.3 Refund Process

Refund requests must be submitted in writing
Processing time: 5-10 business days
Refunds issued to original payment method
Partial work completed may be retained by us

7. Customer Responsibilities

7.1 Information Accuracy

Provide accurate and complete information for song creation
Respond to communications in a timely manner
Provide clear feedback during the revision process
Ensure all submitted content is original or properly licensed

7.2 Content Guidelines

You must NOT request content that:

Infringes on third-party copyrights or trademarks
Contains hate speech, discrimination, or offensive material
Promotes illegal activities or harmful behavior
Violates any applicable laws or regulations

7.3 Communication

Maintain respectful communication with our team
Respond to initial song delivery within 48 hours for faster revisions
Use appropriate channels (Instagram, email) for different types of communication
Keep login credentials and account information secure

8. Instagram Messaging Integration

8.1 Messaging Services

By using our Instagram messaging integration, you agree to:

Receive project updates and communications via Instagram Direct Messages
Allow us to access conversation history for service improvement
Comply with Instagram's Community Guidelines and Terms of Service

8.2 Data Collection

Through Instagram messaging, we may collect:

Message content and conversation history
Media files shared during the project
Delivery confirmations and engagement metrics
Account information necessary for service provision

8.3 Third-Party Platform

Instagram messaging is subject to Meta's terms and policies. We are not responsible for:

Instagram platform availability or functionality
Changes to Instagram's messaging features
Data security on Instagram's platform
Instagram account suspensions or restrictions

9. Quality Assurance and Warranties

9.1 Service Standards

Professional Quality: Industry-standard recording and production
Original Composition: 100% original lyrics and melody
Fast Delivery: First song within 48 hours, initial contact within 24 hours
Customer Satisfaction: Revisions based on client feedback to meet your vision

9.2 Limitation of Warranties

Our services are provided "as is" without warranty of:

Commercial Success: Market performance or popularity
Compatibility: With all devices or platforms
Third-Party Approval: Acceptance by other parties or platforms

9.3 Quality Disputes

Contact us within 48 hours of song delivery
Provide specific, detailed feedback for revisions
Allow reasonable time for implementing corrections
Participate in good faith resolution process

10. Limitation of Liability

10.1 Service Limitations

We are not liable for:

Consequential Damages: Loss of profits, reputation, or opportunities
Technical Issues: Platform outages, file corruption, or delivery delays
Third-Party Actions: Instagram platform changes or account issues
Subjective Preferences: Musical taste or creative differences

10.2 Maximum Liability

Our total liability is limited to the amount paid for the specific service order.

10.3 Indemnification

You agree to indemnify us against claims arising from:

Your use of the delivered song beyond the personal use license
Content you provide that infringes third-party rights
Violations of these Terms of Service
Misuse of our Instagram messaging services

11. Privacy and Data Protection

11.1 Data Collection

We collect and process personal information as detailed in our Privacy Policy at https://acustomsong.com/privacy_policy.

11.2 Instagram Data

Instagram messaging data is handled according to:

Our Privacy Policy
Meta's Data Policy
Applicable data protection laws
Industry best practices for data security

11.3 Data Retention

Project-related data retained for 3 years
Payment information processed securely and not stored
Communication logs retained for service improvement

12. Prohibited Uses

You may NOT use our Service to:

Illegal Activities: Commission songs for illegal purposes
Infringement: Create content that violates intellectual property rights
Harassment: Target individuals or groups with harmful content
Spam: Send unsolicited communications through our platform
System Abuse: Attempt to hack, disrupt, or abuse our systems
False Information: Provide false or misleading information

13. Account Security

13.1 Account Responsibility

You are responsible for maintaining account security
Notify us immediately of unauthorized access
Use strong passwords and secure devices
Do not share account credentials

13.2 Suspension and Termination

Violation of these Terms
Fraudulent activity or payment disputes
Abusive behavior toward our team
Violation of Instagram's community guidelines

14. Governing Law and Jurisdiction

14.1 Indian Law

These Terms are governed by the laws of India without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

14.3 Dispute Resolution

Before formal legal action:

Contact us directly to resolve issues
Engage in good faith negotiations
Consider mediation if necessary

15. Changes to Terms

15.1 Updates

We reserve the right to modify these Terms at any time. Changes will be:

Posted on our website
Notified via email or Instagram messaging
Effective 30 days after posting (unless urgent changes required)

15.2 Continued Use

Continued use of our Service after changes constitutes acceptance of new Terms.

15.3 Version Control

Always refer to the latest version posted on our website.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and M7 Corporation Pvt Ltd regarding the use of our Service.

18. Contact Information

For questions about these Terms of Service, contact us at:

M7 Corporation Pvt Ltd
Email: support@acustomsong.com
Phone: +91-8069169691
Address: 6 Dhanammal Street, Spurtank Road, Chetpet, Chennai 600031, India
Legal Inquiries: support@acustomsong.com
Website: https://acustomsong.com
Terms URL: https://acustomsong.com/terms_of_service

These Terms of Service are designed to protect both A Custom Song and our valued customers while ensuring compliance with applicable laws and platform requirements. Last Updated: August 16, 2025

Terms of Service